An operation can often be a daunting prospect and an anxious time for patients; we do everything we can to provide confidence, comfort, and peace of mind throughout the process.
So, it’s always very satisfying when they let us know our service levels met or exceeded expectations…
The professional, caring and friendly service we received during our recent procedures exceeded our expectations during every stage. The comprehensive information provided prior to the admittance, the telephone calls and advice offered from then on meant we were fully aware of what we would experience. On completion of the procedure, we felt we were with friends and being treated regally. We have no hesitation in recommending the amazing service at all levels that the staff of Tasman Day Surgery provides.
“Thank you for your excellent service (with special appreciation to Erika) and your brilliant facilities. It was a true pleasure to be in your surgery so early in its life. We have already sung your praises to friends and family.”
“Hi Lynda, Thank you for arranging my op today. I would like you all to know that I was impressed with your new facility. It’s a wonderful asset for the region. I would also like to thank all the lovely people who work there. Very professional. I will be recommending, and I’ll be back one day.”
“Just a quick note to say thank you to all the people involved in the excellent care I received yesterday. I was quite nervous beforehand, but everyone was very reassuring. Please pass on my gratitude.”
“To Kate, Matt and the rest of the team at TDS… Thank you for continuously making the scariest of times for me so comfortable and for your kindness. Kate, your reassurance during pre and post care was the best! And thank you for handling my tears like an absolute champ. As a fellow nurse, I strive to treat my patients the same way you treated me. Thank you from the bottom of my heart.”
“Today I had a colonoscopy performed by a bunch of great people at Tasman Day Surgery. From first contact, throughout the procedure and recovery, I’m incredibly thankful. Can’t believe I’m saying this but I’m almost looking forward to the next one. Thank you all.”
“I was recently in your establishment for a colonoscopy. I would like to say I had a great time at this tough time. All the nurses and staff involved with me were ‘top notch’ and a credit to their profession. I was treated with respect and dignity with lots of laughs thrown in at times. I didn’t want to leave, and the pain was very minimal. Management should be very pleased and proud of the staff as I was. Many thanks to all for what you did for me.”
“I had a procedure today at Tasman Day Surgery and just wanted to say thank you to all involved. Rebecca, Jono, Linda, etc are absolute professionals. My procedure went like clockwork, so well organised and on time. Thank you!”
“My heartfelt thanks to all the wonderful people at Tasman Day Surgery. I appreciate the professional care I received during what I consider a lifesaving procedure. Thank you.”
“Wow. I have recently had a colonoscopy procedure done at Tasman Day Surgery and I want to convey the highest of compliments. From the initial phone call to them advising they have been given my case, followed by numerous phone calls, because I was difficult to locate, through to admission and the actual colonoscopy, these people were superb. I was particularly impressed with the level of professionalism and even more impressed with the lack of pain during the procedure. This is in stark contrast to the experience of a few other people in the local hospital. To any future potential clients reading this, if you have the opportunity to be attended to by Tasman Day Surgery, my encouragement is for you to grasp this opportunity without hesitation.”
“Thanks Jane Strang and team! From the first contact, to welcome, the procedure prep, the procedure itself and right through to after-care post-op before heading home… I was well looked after and made to feel relaxed knowing I had a top skilled team looking after me who really cared.”